Privacy Policy, Terms and Conditions

Welcome to our website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy, govern Eddie's Pools Services relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.The term ‘Eddie’s Pools Service’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 741 Porras Drive, El Paso, TX 79912. The term ‘you’ refers to the user or viewer of our website.

Use of Website

Purpose: This website is intended to provide information about Eddie's Pools Services, facilitate project inquiries, and allow users to request quotes or contact the company.

Agreement to Terms: By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any future updates.

Amendments: Eddie's Pools Services reserve the right to amend these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any updated terms.

Copyright

Ownership of Content:All website content, including text, images, designs, and other materials, is the property of Eddie's Pools Services unless otherwise stated. Reproduction or distribution of any material is prohibited without explicit written consent.
User Content:Users submitting inquiries, reviews, or testimonials on this website grant Eddie's Pools Services the right to use such content for marketing purposes unless explicitly requested otherwise.

Privacy

Eddie's Pools Services values your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your information. Use of this website implies acceptance of the terms outlined in our Privacy Policy.

Conduct

By using this website, you agree:

Not to misuse the website or interfere with its operations.Not to upload any harmful or unlawful content.To provide accurate information when submitting project requests or inquiries.

Disclaimer

Accuracy of Information: While Eddie's Pools Services endeavors to keep the website’s information accurate and up-to-date, we make no warranties or representations regarding the completeness or accuracy of the content.
Third-Party Links: This website may contain links to external sites. Eddie's Pools Services is not responsible for the content or privacy practices of any external websites.

Limitation of Liability: Eddie's Pools Services shall not be liable for any damages arising from the use or inability to use this website or its services.

Services and Estimates
Project Scope: The details and terms of all construction or remodeling projects will be outlined in separate contracts or agreements. Website information does not constitute a binding commitment.
Estimates: All cost estimates provided via the website are preliminary and subject to change upon a full project evaluation.

Payment Terms

Deposit Requirements: Projects may require an initial deposit, as outlined in the specific project contract. Failure to provide the deposit may result in delays or cancellation.
Final Payment: Payment is due upon project completion unless otherwise specified in the project agreement.

Dispute Resolution

Mediation and Arbitration: Any disputes arising out of the use of this website or our services shall first be addressed through mediation. If unresolved, disputes may proceed to arbitration under Texas law.
Jurisdiction: These Terms and Conditions are governed by the laws of the State of Texas. Any legal matters will be resolved in the courts located in Guadalupe County, Texas.

Termination

Eddie's Pools Services reserves the right to terminate or restrict access to the website or services if users violate these terms or engage in activities detrimental to the company.

General Legal Terms
Severability: If any part of these terms is deemed unenforceable, the remainder shall still apply.
Entire Agreement: These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between Eddie's Pools Services and the user regarding website use.

For additional inquiries or questions regarding these Terms and Conditions, please contact us at [email protected].

Privacy Policy

Effective January 1, 2023

OUR COMMITMENT TO PRIVACY

Our Eddie's Pools Services Privacy Policy has been developed as an extension of our commitment to providing exceptional construction and remodeling services while maintaining transparency and integrity in dealing with our clients and website users. This policy is designed to help you understand how we collect, use, and protect the personal information provided to us.

THE INFORMATION WE COLLECT

When you visit our website ("www.eddiespoolsservices.com"), we collect two types of information:

Active Information: Personal information you actively choose to disclose.Passive Information: Data collected automatically during your browsing experience.

1. Personally Identifiable Information (PII)

A. Registration

When you register for an account or request a quote, we collect PII such as:

Name

Address

Phone number

Email address

If you provide information about anyone other than yourself, you represent and warrant that you have the right to provide such information. Your PII is securely stored and protected by a password you select. Please safeguard your password as we are not responsible for breaches resulting from user negligence.

B. Orders and Service Inquiries

When placing an order or inquiring about services, we collect PII necessary to process your request, such as billing information, contact details, and project-specific information.

C. Surveys and Feedback

You may voluntarily provide PII when completing surveys or giving feedback. We use this information to improve our services and better meet client needs.

D. Active Information You Provide

To use certain features of our Site, we require basic PII such as:

Name

Email

Phone Number

This information is encrypted during transmission and securely stored.

2. Passive Information

A. Aggregate Information

This refers to data that does not identify you personally, such as:

IP address

Browser type

Operating system

Referring website URL

This information helps us improve the content and functionality of our Site.

B. Cookies

Cookies allow our servers to recognize your computer and personalize your browsing experience. Cookies collect details such as:

Pages viewedTime spent on our SiteNavigation patterns

You can disable cookies in your browser settings, but some Site features may not function properly.

HOW WE USE THE INFORMATION COLLECTED

Active Information

We use Active Information to:

Process service inquiries and orders.

Communicate updates on your projects.

Provide tailored customer support.

Passive Information

We use Passive Information to:

Analyze website usage patterns to improve user experience.Enhance Site security.Display content and offers relevant to your interests.

We may use Active and Passive Information to detect and prevent fraud, security breaches, or illegal activities.

SHARING INFORMATION WITH THIRD PARTIES

We do not sell or lease your personal information to third parties. However, we may share information under the following circumstances:

Service Providers: Third parties performing services on our behalf (e.g., payment processors, project management tools).Legal Obligations: To comply with legal requirements or respond to valid legal processes.

Fraud Prevention: To prevent fraud or unauthorized transactions.

HOW WE SECURE YOUR INFORMATION

We implement physical, electronic, and managerial safeguards to protect your PII. These include:

Secure Socket Layer (SSL) encryption for online forms.

Restricted access to sensitive data.

Routine audits of security measures.

You are responsible for safeguarding your account password and notifying us immediately if you suspect unauthorized access.

ACCESSING, CORRECTING, OR REMOVING YOUR INFORMATION

Accessing Your Data:You can view and update your information by accessing your account profile.Removing Your Data:To request the removal of your PII, email us at [email protected].

CHILDREN’S PRIVACY PROTECTION

Our Site is not intended for children under 18, and we do not knowingly collect data from children. For information on children’s online privacy, visit the FTC's Children’s Privacy Page.

LINKS TO OTHER WEBSITES

Our Site may contain links to external websites. Eddie's Pools Services is not responsible for the content or privacy practices of these third-party sites. Review their privacy policies before submitting personal information.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy. Updates will be posted on this page with the effective date. Continued use of our Site constitutes your acceptance of the revised terms.Effective Date: January 1, 2023

For further inquiries regarding this policy, contact us at [email protected].